Ipsos' Customer Perspective

78 Folgen

1. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

   Vom: 7.10.2022
2. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

   Vom: 8.9.2022
3. Season 5: Episode 6 – The Customer and Citizen Perspective

   Vom: 18.8.2022
4. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

   Vom: 27.7.2022
5. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

   Vom: 23.6.2022
6. Season 5: Episode 3 – Driving Compliance At The Frontline

   Vom: 19.5.2022
7. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

   Vom: 24.2.2022
8. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

   Vom: 13.1.2022
9. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

   Vom: 22.12.2021
10. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Vom: 10.11.2021
11. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Vom: 3.11.2021
12. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Vom: 20.10.2021
13. Season 4: Episode 2 – Bridging the Brand Experience Gap

    Vom: 6.10.2021
14. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

    Vom: 22.9.2021
15. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

    Vom: 19.8.2021
16. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

    Vom: 4.8.2021
17. Season 3: Episode 15 – EX:CX, a view from South Africa

    Vom: 14.7.2021
18. Season 3: Episode 14 – Hear from Vietnam CX industry leader

    Vom: 30.6.2021
19. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

    Vom: 17.6.2021
20. Season 3: Episode 12 – Hear from Samsung’s European Senior CX Strategy Manager, Darren George: CX in the fast lane.

    Vom: 3.6.2021