Ipsos' Customer Perspective

78 Folgen

1. Season 3: Episode 11 – Hear from Decathlon Digital Director, Gergely Román: Delivering an omnichannel experience.

   Vom: 19.5.2021
2. Season 3: Episode 10 – Hear from Whitbread – a relentless focus on CX

   Vom: 29.4.2021
3. Season 3: Episode 9 – Hear from Chief People Officer, Andrew Stephenson of EQ – talking EX, CX, BX

   Vom: 15.4.2021
4. Season 3: Episode 8 – Hear from Park Place Technologies: B2B CX brilliance brought to life.

   Vom: 29.3.2021
5. Season 3: Episode 7 – CX measurement and management … nailing great!

   Vom: 17.3.2021
6. Season 3: Episode 6 – Take Mystery Shopping Results to the Next Level

   Vom: 10.3.2021
7. Season 3: Episode 5 – SERVICE WITH A SMILE? Delivering customer experience in the face of mask wearing

   Vom: 3.3.2021
8. Season 3: Episode 4 – Hear from Jo Causon, CEO of The Institute of Customer Service: ‘Customer Experience driving business performance’

   Vom: 17.2.2021
9. Season 3: Episode 3 – CX Service Design: Designing customer experiences to drive business impact.

   Vom: 10.2.2021
10. Season 3: Episode 2 – Channel Performance: Size, Measure, Drive.

    Vom: 3.2.2021
11. Temporada 3: Episodio 1 – Escuchen a Patricia Gomez de Banco de Chile: ‘Adaptándose a nueva experiencia de clientes’

    Vom: 27.1.2021
12. Temporada 2: Episodio 12 – Escuchen a Mariano Silveyra de Mercado Libre: ‘Convirtiéndose en el marketplace con la mejor experiencia de clientes’

    Vom: 16.12.2020
13. Temporada 2: Episodio 11 – Escuchen a Ayleen Kenrick de Walmart: ‘El Retail más allá del C-19’

    Vom: 10.12.2020
14. Season 2: Episode 10: The Forces of Customer Experience in Latin America – The science of strong relationships

    Vom: 24.11.2020
15. Season 2: Episode 9: Hear from Kate Fannin at Estée Lauder Companies: ‘Immerse in the Experience’

    Vom: 18.11.2020
16. Season 2: Episode 8: Hear from Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand

    Vom: 5.11.2020
17. Season 2: Episode 7: Hear from Keith Gait, Customer Service Director at Stagecoach Bus

    Vom: 27.10.2020
18. Season 2: Episode 6: Hear from Sofía Suárez, Shopper & Category Leadership Senior Manager at Nestlé Mexico

    Vom: 21.10.2020
19. Season 2: Episode 5: Hear from Leigh Hopwood, CEO of CCMA, talking all things Contact Centres

    Vom: 13.10.2020
20. Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

    Vom: 7.10.2020