Crack the Customer Code

509 Folgen

1. 444: Season Intro

   Vom: 1.2.2021
2. 443: Bourbon Summit

   Vom: 27.10.2020
3. 442: Terrible Customer Communication

   Vom: 20.10.2020
4. 441: James Dodkins, Rockstar CX

   Vom: 13.10.2020
5. 440: When Employees Want to Keep Working at Home

   Vom: 6.10.2020
6. 439: Clare Muscutt, Empowering Women in CX

   Vom: 29.9.2020
7. 438: Stay Focused

   Vom: 22.9.2020
8. 437: John Garrett, What's Your And?

   Vom: 15.9.2020
9. 436: Supporting Your Retail Employees in an Angry World

   Vom: 8.9.2020
10. 435: Eric Prugh, Self Service Customer Experience

    Vom: 1.9.2020
11. 434: CX in Stay-At-Home Scenarios (AR/AI)

    Vom: 25.8.2020
12. 433: Neal Schaffer, The Age of Influence

    Vom: 18.8.2020
13. 432: Cross-functional Leadership for CX Success

    Vom: 11.8.2020
14. 431: Alain Hunkins, Cracking the Leadership Code

    Vom: 4.8.2020
15. 430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

    Vom: 28.7.2020
16. 429: Stephanie Thum, Inclusive CX

    Vom: 21.7.2020
17. 428: Are COVID Surcharges Good or Bad CX?

    Vom: 14.7.2020
18. 427: Michel Falcon, Post-Pandemic Restaurant Experience

    Vom: 7.7.2020
19. 426: The New Normal for B2B

    Vom: 30.6.2020
20. 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    Vom: 23.6.2020