444: Season Intro

Crack the Customer Code is back! Jeannie and Adam are back with us again after a long pause since October 2020. However, they weren’t idle, and they bring with them a lot of changes and improvements to the show you’re bound to love! "We are moving to a seasonal model. We'll try being on and off for a while, and this is the beginning of a new season.“ The show is all about helping leaders be better, offer better customer service, and grow together with their customers. The new and improved Crack the Customer Code should help you with all of that, especially with anything new in the world that can affect you. In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize. In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility.  Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc Learn more about your ad choices. Visit megaphone.fm/adchoices