Crack the Customer Code

509 Folgen

1. 424: 5 New Considerations for the Remote Work Era

   Vom: 16.6.2020
2. 423: David Priemer, The Sales Experience

   Vom: 9.6.2020
3. 422: Lessons from a Joint Virtual Keynote

   Vom: 2.6.2020
4. 421: Michel Feaster, Journey-Centered Experiences

   Vom: 26.5.2020
5. 420: Focus on Fundamentals

   Vom: 19.5.2020
6. 419: Dan Reese, Community and CX

   Vom: 12.5.2020
7. 418: Do We All Need New Journey Maps?

   Vom: 5.5.2020
8. 417: Bernadette Smith, Inclusive CX

   Vom: 28.4.2020
9. 416: Measure For Insights, Not Just Metrics

   Vom: 21.4.2020
10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Vom: 16.4.2020
11. 415: Stephen Shapiro, Invisible Solutions

    Vom: 14.4.2020
12. 414: Be Your Customer's Hero

    Vom: 7.4.2020
13. 413: Shep Hyken, The Cult of the Customer Revisited

    Vom: 31.3.2020
14. 412: Short Term Urgency with Long-Term Goals

    Vom: 24.3.2020
15. 411: Stacy Sherman, Being Customer Centric

    Vom: 17.3.2020
16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Vom: 10.3.2020
17. 409: Micah Solomon, Customer-First Approach

    Vom: 3.3.2020
18. 408: What Support Channels Customers REALLY Want

    Vom: 25.2.2020
19. 407: Joe Pine, The Experience Economy Revisited

    Vom: 18.2.2020
20. 406: Delta Airlines and the Stakeholder Debate

    Vom: 11.2.2020