The Operational Excellence Show

160 Folgen

1. Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord

   Vom: 29.5.2020
2. Episode 18 - Playing to Win vs Playing to Avoid Losing with Sandra Green

   Vom: 22.5.2020
3. Episode 17 - 3 Powerful Tips How to Communicate with Your Team in Difficult Times

   Vom: 15.5.2020
4. Episode 16 - How to Use LinkedIn to Enhance your Career Opportunities - With Shelley Hutchinson

   Vom: 8.5.2020
5. Episode 15 - The Joys and Challenges in Recruitment - with Jo Griffiths

   Vom: 1.5.2020
6. Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel

   Vom: 24.4.2020
7. Episode 13 - Dealing with Adversity - How I Cope with Covid-19

   Vom: 24.4.2020
8. Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman

   Vom: 17.4.2020
9. Episode 11 - How Executive Coaching Helped Me to Drive and Grow in my Contact Center Roles

   Vom: 10.4.2020
10. Episode 10 - Seven Steps How to Pivot your Corporate Life

    Vom: 3.4.2020
11. Episode 9 - HSPs in the Contact Center World with Willow McIntosh

    Vom: 27.3.2020
12. Episode 8 - How to Help Your Team Member to Be Successful in their Career!

    Vom: 20.3.2020
13. Episode 7 - Insights into the Life of a Global Project Manager - with Joy Bains


    Vom: 13.3.2020
14. Episode 6 - How to Set yourself up for a Successful Day in the Office

    Vom: 6.3.2020
15. Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?

    Vom: 28.2.2020
16. Episode 4 - The C-word in the Contact Center World - I didn’t know you were so ill…

    Vom: 21.2.2020
17. Episode 3 - The C-word in the Contact Center - Going through a Cancer Trauma and it’s Impact

    Vom: 13.2.2020
18. Episode 2 - 20 Years of Contact Centers - has the industry really changed?

    Vom: 12.2.2020
19. Episode 1 - How to Create a Successful and Exciting Contact Center Career

    Vom: 12.2.2020
20. The Operational Excellence Show Podcast Trailer

    Vom: 12.2.2020