Episode 9 - HSPs in the Contact Center World with Willow McIntosh

I first met Willow in 2018, we both attended a course by Heather Dominique to think about our deposition of being ‘Highly Sensitive” - that doesn’t mean we are highly emotional or irrational as many people would assume! You will hear in the interview what traits HSP’s have and why they make excellent Customer Service Advisors, Coaches, Consultants - especially in an industry that’s highly pressurised! 

 I needed coping mechanisms: ways to structure my day differently, I needed to learn how to accept and honour boundaries. Hence I took that course.

 For Willow however it was always clear that “something was missing” - he will tell you himself what it was and what he did about it. 

You are in for a real treat - Highly Sensitive and High Sensory Intelligence are relatively new fields and there is still a lot to discover. 

Lets roll - here is my chat with Willow McIntosh!

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