The Operational Excellence Show
Ein Podcast von Leading Business Consultant Marianne Rutz
Kategorien:
160 Folgen
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Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement
Vom: 9.10.2020 -
Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass
Vom: 2.10.2020 -
Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!
Vom: 25.9.2020 -
Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence
Vom: 18.9.2020 -
OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?
Vom: 15.9.2020 -
Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West
Vom: 11.9.2020 -
Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin
Vom: 4.9.2020 -
Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville
Vom: 28.8.2020 -
Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen
Vom: 21.8.2020 -
Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre
Vom: 14.8.2020 -
Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery
Vom: 7.8.2020 -
Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose
Vom: 31.7.2020 -
Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson
Vom: 24.7.2020 -
Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley
Vom: 17.7.2020 -
Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance
Vom: 10.7.2020 -
Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy
Vom: 3.7.2020 -
Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan
Vom: 26.6.2020 -
Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden
Vom: 19.6.2020 -
Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale
Vom: 12.6.2020 -
Episode 20 - Talking the Mental Health Truth - with BJ Kennedy
Vom: 5.6.2020
Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.