Episode 2 - 20 Years of Contact Centers - has the industry really changed?

When contact centers - or as they were then called, call centers started in ernest, everything was done the old fashioned way. Remember faxes? Or Telephones with a receiver? Or having to raise your hand to go to the toilet? In today’s episode we examine how the contact centre industry has changed - or… has it really changed? Our Facebook Group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621 My Podcast is produced by: https://www.unavoided.com