Ipsos' Customer Perspective

78 Folgen

1. Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk

   Vom: 29.9.2020
2. Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling

   Vom: 23.9.2020
3. Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's

   Vom: 15.9.2020
4. Episode 15 - Mystery Shopping the Digital Channel

   Vom: 23.7.2020
5. Episode 14 - Talking CX Tech

   Vom: 17.7.2020
6. Episode 13 - Taking Mystery Shopping to the Next Level

   Vom: 9.7.2020
7. Episode 12 - Best Practice B2B CX Measurement and Management

   Vom: 2.7.2020
8. Episode 11 - Demystifying Behavioural Science

   Vom: 25.6.2020
9. Episode 10 - Latest From APAC

   Vom: 19.6.2020
10. Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong

    Vom: 11.6.2020
11. Episode 8 - A View From The Top

    Vom: 4.6.2020
12. Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe

    Vom: 28.5.2020
13. Episode 6 - Customer Journey Mapping

    Vom: 21.5.2020
14. Episode 5 - Retail Performance And Social Distancing

    Vom: 14.5.2020
15. Episode 4 - The Forces Of Customer Experience

    Vom: 6.5.2020
16. Episode 3 - Responses to COVID-19 from leading brands across the world

    Vom: 30.4.2020
17. Episode 2 - All About Channel Performance

    Vom: 23.4.2020
18. Episode 1 - CX Programmes During COVID-19

    Vom: 16.4.2020