Season 2: Episode 5: Hear from Leigh Hopwood, CEO of CCMA, talking all things Contact Centres

We are delighted to welcome CCMA (UK Call Centre Management Association) CEO, Leigh Hopwood, to the guest chair.  Hear Leigh discussing all things contact centres, with Ipsos’ Andy Firth, self-proclaimed contact centre geek: shift to homeworking, switch to remote channels, accelerated digitisation, automation and self-service, the vital role of contact centres in delivering Customer Experience excellence, and more… To find out about CCMA: https://www.ccma.org.uk/ Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at [email protected]. #ContactCentre #ChannelPerformance #CustomerExperience #CX #Customer