The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Vom: 22.10.2025 -
424: Live At CX Summit APAC, 2025
Vom: 14.10.2025 -
423: Culture Change — Messy, Meaningful, And Human
Vom: 7.10.2025 -
422: Educating Future CX Pros
Vom: 30.9.2025 -
421: Change Management In CX – Why It Fails And How To Fix It
Vom: 23.9.2025 -
Replay: Volkswagen Group Australia Connects EX To CX
Vom: 18.9.2025 -
420: CX Stakeholder Management
Vom: 9.9.2025 -
419: Rethinking Mobility Through Customer Experience
Vom: 2.9.2025 -
418: How Accurate Marketing Management Improves Customer Experience
Vom: 26.8.2025 -
417: Practitioner Stories: Scaling Journey Management At Grundfos
Vom: 19.8.2025 -
416: Can Employees Keep Up With Customers’ Tech Expectations?
Vom: 13.8.2025 -
415: Journey Innovation
Vom: 5.8.2025 -
CX Cast Replay: Amex Takes VoC To The Next Level
Vom: 29.7.2025 -
413: Inside The Experience Room – Designing Immersive CX Learning
Vom: 22.7.2025 -
412: Live At CX Summit NA, 2025
Vom: 15.7.2025 -
411: Harley Manning’s Five Universal Truths of CX
Vom: 8.7.2025 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Vom: 1.7.2025 -
409: Live At CX Summit EMEA, 2025
Vom: 24.6.2025 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Vom: 17.6.2025 -
407: Why People Buy
Vom: 10.6.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
