The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Vom: 3.6.2025 -
406: Is AI Revolutionizing The Contact Center?
Vom: 27.5.2025 -
405: High-Tech Industry CX Strategies
Vom: 20.5.2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Vom: 13.5.2025 -
403: Where Should Your CX Function Sit?
Vom: 6.5.2025 -
402: Develop Your CX Leadership
Vom: 29.4.2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Vom: 22.4.2025 -
400: The CX Culture Change Blueprint
Vom: 15.4.2025 -
399: Build Your EX-To-CX Strategy Now
Vom: 8.4.2025 -
398: Advanced Analytics Will Transform Your CX Practice
Vom: 1.4.2025 -
397: Generative AI: Lessons Learned
Vom: 25.3.2025 -
396: Guerilla CX
Vom: 18.3.2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Vom: 11.3.2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Vom: 4.3.2025 -
393: How To Pick A CX Strategy Consulting Partner
Vom: 25.2.2025 -
392: Evaluating Customer Feedback Management Platforms
Vom: 18.2.2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Vom: 12.2.2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Vom: 4.2.2025 -
389: Forrester Predictions 2025: Retail
Vom: 28.1.2025 -
388: Forrester Predictions 2025: Government
Vom: 21.1.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
