CX Insider - Customer experience leaders sharing insights and ideas for customer service success
Ein Podcast von ACF Technologies
Kategorien:
115 Folgen
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How to Build Customer Trust, With Sergio Feo
Vom: 20.9.2021 -
How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera
Vom: 6.9.2021 -
How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss
Vom: 23.8.2021 -
How to Scale Your Customer Experience, With Ben Segal
Vom: 26.7.2021 -
Has Customer Obsession Gone Too Far? With Steve Anderson
Vom: 13.7.2021 -
50th Episode Special
Vom: 5.7.2021 -
How Video Consultations Enhance Customer Experience, With Stuart Fearn
Vom: 23.6.2021 -
You Can't Make This Sh*p Up, With Paul Rutter
Vom: 7.6.2021 -
Who Comes First, the Employee or the Customer? With Salman Sharif
Vom: 17.5.2021 -
Stop Asking Your Customers to Call You, With Brian Kale
Vom: 10.5.2021 -
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
Vom: 4.5.2021 -
Customer-Centricity in the Property Sector, With John King
Vom: 26.4.2021 -
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
Vom: 19.4.2021 -
The 3 Pillars of Effective Customer Experience, With Ján Uriga
Vom: 12.4.2021 -
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
Vom: 6.4.2021 -
The Vaccine Passport Dilemma
Vom: 29.3.2021 -
An Introduction to AI in Customer Feedback (Part 2)
Vom: 22.3.2021 -
An Introduction to AI in Customer Feedback (Part 1)
Vom: 9.3.2021 -
How to Personalise the In-Store Experience, with Richard Kelly
Vom: 22.2.2021 -
Applying behavioural science to understand shopper habits, with Iona Carter
Vom: 9.2.2021
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.