CX Insider - Customer experience leaders sharing insights and ideas for customer service success

128 Folgen

1. Trailer

   Vom: 21.4.2023
2. Ubong Nkanta: Is Your CX Strategy Mature Enough?

   Vom: 11.4.2023
3. Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle

   Vom: 27.3.2023
4. The Reality Behind Brand Loyalty, with Ed Deason

   Vom: 13.3.2023
5. On Diversity, Transparency and Inclusion, with Donata Peksa

   Vom: 27.2.2023
6. Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

   Vom: 13.2.2023
7. How Neuroscience Can Transform Customer Journeys, with Duncan Thomas

   Vom: 16.1.2023
8. Emotion Design for Blended Experiences, With Yasmin Borain

   Vom: 5.12.2022
9. Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson

   Vom: 21.11.2022
10. Customer Habits and Banking Biases, With Andrei Calin

    Vom: 7.11.2022
11. Secrets to a Sustainable Life and Brand, With Lysa Hardy

    Vom: 24.10.2022
12. Driving Culture Change in Banking Through VoC, With Mona Ibrahim

    Vom: 10.10.2022
13. Business and the True Metaverse, With Benoit Soucaret

    Vom: 26.9.2022
14. IoT and the Future of Banking, With Jorge and Javier

    Vom: 13.9.2022
15. The Formula for Great Customer Service, With Sham Aziz

    Vom: 16.8.2022
16. Reaching Net Zero in the Construction Industry, With Mats Bredborg

    Vom: 1.8.2022
17. Why People Talk About Embedded Finance, With Spiros Margaris

    Vom: 18.7.2022
18. How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

    Vom: 4.7.2022
19. The Power of Words, With Harry Ashbridge

    Vom: 13.6.2022
20. How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

    Vom: 25.5.2022