418: Do We All Need New Journey Maps?
Crack the Customer Code - Ein Podcast von Adam and Jeannie - Dienstags
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Everyone in CX should know that things are changing rapidly now, customers have new challenges and obstacles, so we need to work on changing their journey maps to help them in the way they deserve. If not that, they certainly know that the journey map is not a static thing, no matter the current state of the world. Learn more about your ad choices. Visit megaphone.fm/adchoices
