Crack the Customer Code
Ein Podcast von Adam and Jeannie - Dienstags
509 Folgen
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125: How Environment Impacts Experience
Vom: 13.6.2016 -
124: Brian Andrews, VP of Customer Experience at Sprint
Vom: 9.6.2016 -
123: CXPA Live, Regulated Industry Challenges
Vom: 6.6.2016 -
122: Tema Frank, People Shock
Vom: 2.6.2016 -
121: CXPA Live, Healthcare Experience Observations
Vom: 30.5.2016 -
120: Jim Kalbach, Experience Mapping Expert
Vom: 26.5.2016 -
119: CXPA Live, Predictive Analytics
Vom: 23.5.2016 -
118: David Williams, Make-A-Wish
Vom: 19.5.2016 -
117: CXPA Live, The Voice of the Customer
Vom: 16.5.2016 -
116: Terry Brock, Growing Your Business with Tech
Vom: 12.5.2016 -
115: Do Loyalty Programs Still Work?
Vom: 9.5.2016 -
114: Ron Tite, Branding and Creativity Expert
Vom: 5.5.2016 -
113: Our Favorite Apps
Vom: 2.5.2016 -
112: Terri Goldstein, The Science of Package Design
Vom: 28.4.2016 -
111: Analog Customer Experiences
Vom: 25.4.2016 -
110: Mike Ganino, Guest Experience Expert
Vom: 21.4.2016 -
109: Slow Fashion and Rapid Innovation
Vom: 18.4.2016 -
108: Stan Phelps & Evan Carroll, Blue Goldfish
Vom: 14.4.2016 -
107: Extreme Customization
Vom: 11.4.2016 -
106: J V Crum, Social Consciousness in Business
Vom: 7.4.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
