Crack the Customer Code
Ein Podcast von Adam and Jeannie - Dienstags
509 Folgen
-
145: Defining Bad Customer Service
Vom: 25.8.2016 -
144: Eddie Turner, Facilitating Change
Vom: 22.8.2016 -
143: How Augmented Reality is Changing Customer Experience
Vom: 18.8.2016 -
142: Anna Liotta, Unlocking Generational Codes
Vom: 15.8.2016 -
141: When Customers Don’t Want Your Help
Vom: 11.8.2016 -
140: Bryan Kramer, The Art of Shareology
Vom: 8.8.2016 -
139: The Role of Content in Customer Service
Vom: 4.8.2016 -
138: Becky Spohn, Professional Confidence Builder
Vom: 1.8.2016 -
137: Culture and Customer Service
Vom: 28.7.2016 -
136: Jane Anderson, Customer Service for Personal Brands
Vom: 25.7.2016 -
135: History as a Sales Point
Vom: 21.7.2016 -
134: Curtis Kopf, Premera Blue Cross
Vom: 18.7.2016 -
133: Tesla and the Infrastructure of Innovation
Vom: 14.7.2016 -
132: Alison Circle, Columbus Metropolitan Library
Vom: 11.7.2016 -
131: Does Payment Affect Customer Experience?
Vom: 7.7.2016 -
130: Chloë Thomas, Customer Manipulation
Vom: 30.6.2016 -
129: TSA Customer Service
Vom: 27.6.2016 -
128: Christianne Harder, Fan Engagement
Vom: 23.6.2016 -
127: Is Transparency Effective?
Vom: 20.6.2016 -
126: Sven Gierlinger, Patient Empathy
Vom: 16.6.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
