Crack the Customer Code
Ein Podcast von Adam and Jeannie - Dienstags
509 Folgen
-
185: (Tip) When Customers Cross The Line
Vom: 9.2.2017 -
184: (Tip) Warming Up Cold Calls
Vom: 7.2.2017 -
183: Online Reviews More Important Than Ever
Vom: 6.2.2017 -
182: (Tip) Advocating for Customers
Vom: 2.2.2017 -
181: (Tip) Handling Outrageous Customer Demands
Vom: 31.1.2017 -
180: John DiJulius, The Customer Service Revolution
Vom: 30.1.2017 -
179: (Tip) Staffing Automated Customer Service
Vom: 26.1.2017 -
178: (Tip) Non-Financial Employee Incentives
Vom: 24.1.2017 -
177: The ROI of Customer Experience
Vom: 23.1.2017 -
176: (Tip) Hiring a Customer-Centric Employee
Vom: 19.1.2017 -
175: (Tip) How Business Schools Can Add Customer Experience
Vom: 17.1.2017 -
174: Robert Scoble, Augmented Reality and the Fourth Transformation
Vom: 16.1.2017 -
173: (Tip) Resolving Customer Service Issues
Vom: 12.1.2017 -
172: (Tip) Personalizing the Customer Experience
Vom: 10.1.2017 -
171: This Podcast in 2017
Vom: 9.1.2017 -
170: What’s Happening Next
Vom: 28.11.2016 -
169: Election Day Customer Experience Lessons
Vom: 17.11.2016 -
168: Nate Brown, Service Center Engagement
Vom: 14.11.2016 -
167: Signs You’re Losing a Customer
Vom: 10.11.2016 -
166: Justin Deese, Blue Collar Service
Vom: 7.11.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
