Crack the Customer Code
Ein Podcast von Adam and Jeannie - Dienstags
Kategorien:
509 Folgen
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265: (Tip) Chatbots and Humans
Vom: 14.8.2017 -
264: (Tip) Mobile Potential
Vom: 10.8.2017 -
263: Merit Gest, Sales Engagement
Vom: 8.8.2017 -
262: Ecommerce Still Not Getting It Right
Vom: 7.8.2017 -
261: Thoughts on First Contact Resolution
Vom: 3.8.2017 -
260: Julie Ann Sullivan, Employee Attitudes
Vom: 1.8.2017 -
259: Predicting Behavior and Risk
Vom: 31.7.2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Vom: 27.7.2017 -
257: Pat Iyer, Legal Nurse Podcast
Vom: 25.7.2017 -
256: How Not to Hire Idiots When You're Desperate
Vom: 24.7.2017 -
255: (Tip) Your Org Chart vs. Your Customers
Vom: 20.7.2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Vom: 18.7.2017 -
253: (Tip) Situational Awareness in Customer Service
Vom: 17.7.2017 -
252: Alison Herzog, Dell Customer Experience
Vom: 14.7.2017 -
251: (Tip) 3 OTHER Customer Segments
Vom: 11.7.2017 -
250: (Tip) Speed Up Your Customer’s Experience
Vom: 10.7.2017 -
249: How Customer Service Training Goes Wrong
Vom: 6.7.2017 -
248: (Tip) 3 Moments of Truth
Vom: 4.7.2017 -
247: (Tip) 3 Powerful Questions
Vom: 3.7.2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Vom: 29.6.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
