Crack the Customer Code
Ein Podcast von Adam and Jeannie - Dienstags
509 Folgen
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245: Vicky Smitley, Business Plans and CX
Vom: 27.6.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Vom: 26.6.2017 -
243: How Corporate Myths Hurt Customers
Vom: 22.6.2017 -
242: Jason Forrest, The Power of Customer Certainty
Vom: 20.6.2017 -
241: (Tip) Understanding Customer Touchpoints
Vom: 19.6.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Vom: 15.6.2017 -
239: Customer Survey Mistakes
Vom: 13.6.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Vom: 12.6.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Vom: 8.6.2017 -
236: (Tip) Customer Experience Sprints
Vom: 6.6.2017 -
235: Customer Experience Touchpoint Tips
Vom: 5.6.2017 -
234: Tips for Customer Service Bots
Vom: 1.6.2017 -
233: (Tip) Beware of Organizational Conformity
Vom: 30.5.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Vom: 29.5.2017 -
231: (Tip) Undercover Bosses
Vom: 25.5.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Vom: 23.5.2017 -
229: Dan Gingiss, Social Customer Care
Vom: 22.5.2017 -
228: (Tip) All Customers want These Things
Vom: 18.5.2017 -
227: (Tip) Majoring In the CX Minors
Vom: 16.5.2017 -
226: Let's Talk About Airline Customer Service
Vom: 15.5.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
