265: (Tip) Chatbots and Humans

Jeannie and Adam share research and expert tips for getting chatbots and humans to work together in harmony. Are chatbots and humans working well together? Chatbots are here to stay, and new research says we love them! However, we have a long way to go before they can fully operate on their own. For instance, bots are great for answering simple questions, but real humans do need to step in to answer the tough ones. “Not all chatbots are created equal not are all humans.” -Adam Toporek Even the best chatbots can create experiences that frustrate customers, and eventually, chase them away – especially when real human contact is not within reach. So how can we use chat bots in ways customers will always appreciate? More importantly, how can we use them to reduce effort where it counts without alienating customers? “AI and bots have the potential to make things better for your customers…” --Jeannie Walters Inspired by new research, Adam and Jeannie are sharing expert tips for fine-tuning your chatbot to deliver excellent service when it can, and keeping it human when they can’t. What should you rely on chatbots for, and what situations are better left to humans from the start? Listen in for tips you can use today! Related Content 360Connext® post, #SXSW: Emerging AI with a Focus on Greater Experiences Customers That Stick® post, 3 Questions to Ask Before Launching Live Chat for Customer Service Episode 234: Tips for Customer Service Bots Episode 174: Robert Scoble, Augmented Reality and the Fourth Transformation We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our upcoming webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie August 22nd at 11:00 am Central for some serious mythbusting, live Q&A, and a head start on creating a customer experience strategy that works!  If you can't make it on August 22nd, don't worry! You'll miss the live Q&A, but you'll still have access to the recording 24 hours after the live presentation.  Sign Me Up!   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices