Be Customer Led
Ein Podcast von Bill Staikos
122 Folgen
-
Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021
Vom: 1.4.2021 -
Marc Havercroft, Global Chief Customer Officer, SAP SuccessFactors, talks Human Experience Management and Tech’s role
Vom: 24.3.2021 -
Antonia Hock, Global Head – The Ritz-Carlton Leadership Center talks service experience, service recovery experience, and connecting EX to CX
Vom: 17.3.2021 -
Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters
Vom: 10.3.2021 -
Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX
Vom: 3.3.2021 -
Bill Schimikowski, US CX Lead for Biogen, talks about switching industries, CX maturity, influencing culture and CX Tech
Vom: 24.2.2021 -
Anne Witherspoon, CCXO at Texas Capital Bank, talks female leadership, driving cultural change and what it takes to be a CCXO
Vom: 17.2.2021 -
Gary Magenta, SVP Root Inc., talks about his new book, Blowing Up the Box: Disrupting the Customer Experience
Vom: 10.2.2021 -
Leahanne Hobson Founder of Alinea Partners talks B2B Secret Shopper & More!
Vom: 3.2.2021 -
The CX Allstars new training platform to help you navigate the EX to CX journey
Vom: 27.1.2021 -
Sandra Thompson Co-Founder of RISE Emotional Intelligence gives practical advice to improve your leadership
Vom: 20.1.2021 -
Tabitha Dunn, Chief Customer Officer at Ericsson, talks evolution of CX, strategy, change, and customer-led culture
Vom: 13.1.2021 -
Melanie Colling talks about the power and importance of collaboration and how to build your brand
Vom: 31.12.2020 -
Ann Cosfol and Betsy Westhafer run their own consulting practices and we focus on CX/EX in B2B
Vom: 23.12.2020 -
Luke Williams talks CX strategy, surveys, C-Suite, CX Tech Stack and so much more
Vom: 16.12.2020 -
Stephanie Reeves Millner on listening better to customers, empathy at work & female leadership
Vom: 9.12.2020 -
Mary Poppen CCO, Glint at LinkedIn connects CX to EX
Vom: 2.12.2020 -
Mike Soldan CXO @ Shmoop brings together Engineering, Product & Content
Vom: 25.11.2020 -
Gil Cohen is Maniacal about Employee Experience
Vom: 18.11.2020 -
Ryanne Laredo, CCO at Amobee, talks: CX, EX, & Female Leadership
Vom: 11.11.2020
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
