Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

Jill Raff is CEO and Founder of the Jill Raff Group. Jill focuses on helping companies deliver best-in-class employee experiences through her Inside-Out Framework™ EX to CX. In this episode, Jill and I cover a lot of deep topics, including: Culture and it's impact on her and her work Traditional silos of EX and CX and how they're coming together Jill's EX2CX Framework The 3 E's Formula: Educate, Engage and Entrust Great episode where we both also share a lot of personal stories that helped shape who we both are today. Love this one!