Be Customer Led
Ein Podcast von Bill Staikos
122 Folgen
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Skip Picciano talks all-things Contact Center and the future of the contact center tech stack
Vom: 11.8.2021 -
Matt Manners, Chief Inspiration Officer at Inspiring Workplaces, talks about what differentiates the best places to work
Vom: 4.8.2021 -
Marc Brackett, Founding Director, Yale Center for Emotional Intelligence (EI), talks EI at the Individual & Team Level
Vom: 28.7.2021 -
Sonia Mooney talks about Agile & Digital Transformation in HR
Vom: 21.7.2021 -
Dave Carruthers, Founder & CEO of Voxpopme, talks about the future of feedback
Vom: 14.7.2021 -
Carolene Méli, Creator of The Experience Creators, talks about the critical piece of leadership in customer experience
Vom: 7.7.2021 -
Dr. BehNaz Gholami, Executive Director at Dizen, talks about combining Change Management & Human Centered Design
Vom: 30.6.2021 -
Amy Shore, Chief Customer Officer at Nationwide, talks CX Metrics, Culture Change, and Women in CX
Vom: 23.6.2021 -
Adrian Swinscoe talks about where CX has come from, and what differentiates CX leaders from laggards and so much more
Vom: 16.6.2021 -
Ching Valdezco, Director at Exec|Comm, gives you the tools to be a more effective negotiator
Vom: 9.6.2021 -
Joe Pine talks about his book 'The Experience Economy', it's continued relevance today, and improving the Employee Experience
Vom: 2.6.2021 -
April Sprintz, Business Accelerator & Founder of Driven Outcomes, talks about the Generosity Culture
Vom: 26.5.2021 -
Dennis Geelen, Founder of Zero In, talks customer-centric innovation and the core skills of CX & EX
Vom: 19.5.2021 -
Angela Howard and Anthony Vaughan are focused on EX and discuss DE&I and a new view of HR
Vom: 12.5.2021 -
Jamie Swalgin, Head of CX Strategy Enablement with T. Rowe Price, talks CX Strategy, ROI and Technology
Vom: 6.5.2021 -
Jo Boswell, Director at Sentio-B, shares practical steps to get ROI out of your CX initiative
Vom: 28.4.2021 -
Brett King, Founder of Moven, talks to us about tech, now and in the future, and the impact to the experience
Vom: 21.4.2021 -
Alan Pennington, CX & EX Partner at gloo group, talks where CX & EX has come from and where they’re going
Vom: 14.4.2021 -
Liam Delap, Digital Automation Leader & Director of Enterprise Sales at Pypestream, talks conversational AI and the future
Vom: 7.4.2021 -
Be Customer Led with Derek Wang, Founder & CEO of Stratifyd
Vom: 5.4.2021
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
