Be Customer Led with Derek Wang, Founder & CEO of Stratifyd

https://www.linkedin.com/in/derekxywang/ (Derek Wang) is Founder and CEO of Stratifyd. Derek and I cover a host of topics, including the commoditization and democratization of Artificial Intelligence, some interesting use cases around Customer Experience Analytics, and where Derek thinks the technology is going forward. Super interesting discussion if you're curious about analytics in customer experience, or you are deep into the topic.