weWFM Show

60 Folgen

1. Inside the mind of a WFM Expert with Adriana Olteanu

   Vom: 25.9.2022
2. Special Spanish - Por qué las empresas deberían invertir en América Latina y qué hace que los trabajadores latinos sean tan únicos con Sebástian Téllez

   Vom: 18.9.2022
3. WFM in the cryptocurrency market, dealing with power outages, six sigma as a skill for WFM, and volume stress testing activities with Eugene De Gee

   Vom: 11.9.2022
4. Special Portuguese -Os segredos por trás de um dos profissionais em WFM de maior sucesso no Brasil com Welington Alves

   Vom: 4.9.2022
5. Striking a balance between supply and demand in your contact center with Garry Gormley

   Vom: 28.8.2022
6. How cultural differences affect the WFM operations & metrics With Evelyn Brooks from “Land of Eternal Spring", Guatemala

   Vom: 14.8.2022
7. Workforce Management job market from the point of view of Ian Lasplace, the founder of Longreach Recruitment

   Vom: 31.7.2022
8. A director's view on the future of WFM with Rene Nijman

   Vom: 14.7.2022
9. What are the challenges that a WFM solution needs to answer as it helps to shape the future of our industry, with Ryan Wang founder & CEO - Assembled

   Vom: 4.7.2022
10. Comparing WFM deployments in the Contact Centre vs Retail with Napoleon Muisa

    Vom: 19.6.2022
11. How can Data enable decision making with Nikki Calhoun

    Vom: 5.6.2022
12. Teleperformance's award-winning WFM and BI collaboration initiative with Georgios Kagalos and Bahadr Eren

    Vom: 22.5.2022
13. How to persuade stakeholders to support a Workforce Management initiative with Matthew Armbruster, Workforce Manager for Cepheid's Americas Customer Care Operations

    Vom: 8.5.2022
14. The impact that Culture has on your ability to get things done with Marie Diks

    Vom: 25.4.2022
15. A compelling argument for WFM and HR to collaborate more with Daniel Christmas

    Vom: 10.4.2022
16. The operations pluralist: from WFM to business expansion with Emery Ong

    Vom: 27.3.2022
17. The skills to master to maximise your WFM career with Emile Anthony Nair

    Vom: 13.3.2022
18. The misperception that WFM is only about data with Jeffrey Lijffijt

    Vom: 27.2.2022
19. Why Workforce Management is Essential for BPO Vendor Management Success with Anshuman Dwivedi

    Vom: 15.2.2022
20. The ultimate guide to who & what weWFM is and what we hope to accomplish

    Vom: 5.2.2022