Why Workforce Management is Essential for BPO Vendor Management Success with Anshuman Dwivedi

We talk with Anshuman Dwivedi, Scalable Capital's Head of Vendor Management, on the interdependence of Workforce Management and BPO Vendor Management, best practices, the people who have inspired him the most as a person and as a professional, and he even shares his Indian food Facebook page. This is a must-listen! Find out more about weWFM at www.wewfm.com #WFM #workforcemanagement #planning #humanresources #contactcenter