The Delighted Customers Podcast with Mark Slatin
Ein Podcast von Mark Slatin | The Agile Brand - Donnerstags
130 Folgen
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Vom: 27.6.2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Vom: 20.6.2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Vom: 13.6.2024 -
#87: Empathy-Driven Leadership
Vom: 6.6.2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Vom: 30.5.2024 -
#85: The Science of Brand Love
Vom: 23.5.2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Vom: 16.5.2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Vom: 9.5.2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Vom: 2.5.2024 -
#81: Strategies for making cx your growth engine
Vom: 25.4.2024 -
#80: Designing Experiences that drive loyalty
Vom: 18.4.2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Vom: 11.4.2024 -
#78: Three Keys to Driving Customer Advocates
Vom: 4.4.2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Vom: 28.3.2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Vom: 21.3.2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Vom: 14.3.2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Vom: 7.3.2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Vom: 28.2.2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Vom: 22.2.2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Vom: 15.2.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
