The Delighted Customers Podcast with Mark Slatin
Ein Podcast von Mark Slatin | The Agile Brand - Donnerstags
130 Folgen
-
#110 Why Your Survey Scores May Be Misleading
Vom: 14.11.2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Vom: 7.11.2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Vom: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Vom: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Vom: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Vom: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Vom: 3.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Vom: 26.9.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Vom: 19.9.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Vom: 9.9.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Vom: 5.9.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Vom: 29.8.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Vom: 22.8.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Vom: 15.8.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Vom: 8.8.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Vom: 1.8.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Vom: 25.7.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Vom: 18.7.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Vom: 11.7.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Vom: 4.7.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
