54 Folgen

  1. EP 13 - Reflections on GovCX in 2021

    Vom: 13.12.2021

  2. EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

    Vom: 8.11.2021

  3. EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office

    Vom: 11.10.2021

  4. EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive

    Vom: 13.9.2021

  5. EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?

    Vom: 9.8.2021

  6. EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program

    Vom: 19.7.2021

  7. EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service

    Vom: 14.6.2021

  8. EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert

    Vom: 10.5.2021

  9. EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA

    Vom: 12.4.2021

  10. EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS

    Vom: 8.3.2021

  11. EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion

    Vom: 7.2.2021

  12. EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World

    Vom: 1.2.2021

  13. EP 1 - Lee Becker: Perspectives on CX

    Vom: 26.1.2021

  14. Trailer

    Vom: 22.1.2021

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government. 

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