The CX Tipping Point®
Ein Podcast von Dorris Consulting International
54 Folgen
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EP 33 - Insights from the Executive and Legislative Branches on Government Customer Experience featuring Matthew Cornelius
Vom: 11.7.2023 -
EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul
Vom: 13.6.2023 -
EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov
Vom: 9.5.2023 -
EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan
Vom: 18.4.2023 -
EP 29 - Balancing Cybersecurity and CX in the Delivery of Digital Services featuring Cybersecurity & Customer Experience SMEs
Vom: 28.3.2023 -
EP 28 - How NTT Data Leveraged Existing Programs to Assist Colleges and Universities During Covid featuring Noel Hara
Vom: 14.2.2023 -
EP 27 - Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal's Andy Beamon & MaryAnn Monroe
Vom: 10.1.2023 -
EP 26 - Using Customer Data to Improve the Experience at Federal Student Aid featuring Nicole Callahan
Vom: 13.12.2022 -
EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal
Vom: 8.11.2022 -
EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton
Vom: 11.10.2022 -
EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning
Vom: 13.9.2022 -
EP 22 - Insights on How the Federal Government is Implementing Customer Experience
Vom: 9.8.2022 -
EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers
Vom: 12.7.2022 -
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
Vom: 14.6.2022 -
EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience
Vom: 16.5.2022 -
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders
Vom: 2.5.2022 -
EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process
Vom: 11.4.2022 -
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience
Vom: 14.3.2022 -
EP 15 - Ken Corbin: Transforming the Taxpayer Experience
Vom: 7.2.2022 -
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture
Vom: 10.1.2022
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
