340 Folgen

  1. Caring Beyond an NPS Score

    Vom: 20.8.2019
  2. Don’t Forget the Customer in Your Customer Journey Map

    Vom: 13.8.2019
  3. Turn Back Time: Industry Take-Home Value

    Vom: 6.8.2019
  4. Starting from Scratch

    Vom: 23.7.2019
  5. The Story of the Customer

    Vom: 16.7.2019
  6. It's Party Time!

    Vom: 9.7.2019
  7. From Patrons to Customers

    Vom: 2.7.2019
  8. Don’t just use your gut

    Vom: 25.6.2019
  9. Meeting in a Box

    Vom: 18.6.2019
  10. Bouncing Off Guardrails

    Vom: 11.6.2019
  11. What to do with all this data

    Vom: 4.6.2019
  12. Rock Stars and Fixer-Uppers

    Vom: 28.5.2019
  13. That Take-home Value

    Vom: 14.5.2019
  14. CX Champions

    Vom: 7.5.2019
  15. From the Ground Up

    Vom: 30.4.2019
  16. A Global View

    Vom: 23.4.2019
  17. Across Industries

    Vom: 16.4.2019
  18. A Whole Lotta CX

    Vom: 9.4.2019
  19. The CX Juggernaut

    Vom: 2.4.2019
  20. Keep It Simple

    Vom: 26.3.2019

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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