The CX Cast
Ein Podcast von Forrester - Dienstags
260 Folgen
-
387: Forrester Predictions 2025: Financial Services
Vom: 14.1.2025 -
386: Forrester Predictions 2025: Customer Experience
Vom: 7.1.2025 -
Cheers To 2024!
Vom: 24.12.2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Vom: 17.12.2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Vom: 10.12.2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Vom: 3.12.2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Vom: 26.11.2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Vom: 19.11.2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Vom: 12.11.2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Vom: 5.11.2024 -
378: Practitioner Stories: Journey Management At Prudential
Vom: 29.10.2024 -
377: How To Design Trustworthy AI Experiences
Vom: 22.10.2024 -
376: Practitioner Stories: People-Centric CX At eBay
Vom: 15.10.2024 -
375: Practitioner Stories: Implementing NPS At e&
Vom: 8.10.2024 -
374: Feedback Is A Touchpoint, Too
Vom: 1.10.2024 -
373: CX Index Reveals Drop In Quality For European Banks
Vom: 24.9.2024 -
372: Are Your Personas Hit Or Miss?
Vom: 17.9.2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Vom: 10.9.2024 -
370: Your CX Cast Budget Planning Guide
Vom: 3.9.2024 -
369: How To Plan A CX Day
Vom: 27.8.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
