The Customer Experience Podcast
Ein Podcast von Ethan at BombBomb - Dienstags
240 Folgen
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Vom: 1.6.2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Vom: 25.5.2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Vom: 18.5.2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Vom: 11.5.2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Vom: 4.5.2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Vom: 29.4.2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Vom: 27.4.2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Vom: 20.4.2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Vom: 13.4.2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Vom: 6.4.2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Vom: 30.3.2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Vom: 23.3.2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Vom: 16.3.2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Vom: 11.3.2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Vom: 2.3.2021 -
124. The Flight Back to the Face w/ Ethan Beute
Vom: 25.2.2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Vom: 23.2.2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Vom: 16.2.2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Vom: 9.2.2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Vom: 2.2.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
