Navigating the Customer Experience
Ein Podcast von Yanique Grant, Customer Experience Strategist, Entrepreneur - Dienstags
161 Folgen
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137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch
Vom: 6.7.2021 -
136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes
Vom: 29.6.2021 -
135: Building a Culture by Design with David Friedman
Vom: 22.6.2021 -
134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter
Vom: 15.6.2021 -
133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem
Vom: 8.6.2021 -
132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson
Vom: 1.6.2021 -
131: How to Leverage Technology and Master Your Logistics with Zach Blank
Vom: 26.5.2021 -
130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace
Vom: 18.5.2021 -
129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld
Vom: 11.5.2021 -
128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra
Vom: 4.5.2021 -
127: How to Master Using Marketing and Customer Experience to Support Each Other with Megan Gilhooly
Vom: 27.4.2021 -
126: Increasing Productivity and Efficiency with Business Process Outsourcing with Robert Nickell
Vom: 20.4.2021 -
125: Building a Highly Motivated and Inspired Team with Antonio Buchanan
Vom: 6.4.2021 -
124: Tips on Recruiting and Selecting the Right Talent with Albert Galarza
Vom: 30.3.2021 -
123 : How Body Language Impacts Customer Experience and Our Lives with Blanca Cobb
Vom: 23.3.2021 -
122: The Advantages of Mastering Agility while Navigating Your Customer’s Experience with Greg Kihlström
Vom: 16.3.2021 -
121 : The Art of Creativity and Empathy While Leveraging Technology with Kris Rudeegraap
Vom: 9.3.2021 -
120: Navigating CX Journey Mapping and Building an Omni-Channel Experience with Mark Smith
Vom: 2.3.2021 -
119: Best Practices for Enhancing Your Digital Marketing with JP Clement
Vom: 23.2.2021 -
118: Understanding How SEO works To Boost Sales and Profit with Ronan Walsh
Vom: 3.2.2021
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
