161 Folgen

  1. 197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor

    Vom: 2.8.2023

  2. 196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory

    Vom: 25.7.2023

  3. 195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng

    Vom: 4.7.2023

  4. 194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards

    Vom: 28.6.2023

  5. 193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay

    Vom: 20.6.2023

  6. 192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja

    Vom: 13.6.2023

  7. 191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

    Vom: 6.6.2023

  8. 190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

    Vom: 30.5.2023

  9. 189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

    Vom: 23.5.2023

  10. 188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

    Vom: 16.5.2023

  11. 187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

    Vom: 9.5.2023

  12. 186: Transforming BPOs into Profitable Value Centers with Romaine Piper

    Vom: 2.5.2023

  13. 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

    Vom: 25.4.2023

  14. 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

    Vom: 18.4.2023

  15. 183: The Future of Customer Communication with Matt Swain

    Vom: 11.4.2023

  16. 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

    Vom: 31.3.2023

  17. 181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

    Vom: 21.3.2023

  18. 180: The Importance of Being Responsive with Yanique Grant

    Vom: 7.3.2023

  19. 179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan

    Vom: 20.12.2022

  20. 178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan

    Vom: 13.12.2022

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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