Navigating the Customer Experience
Ein Podcast von Yanique Grant, Customer Experience Strategist, Entrepreneur - Dienstags
161 Folgen
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217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
Vom: 16.1.2024 -
216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe
Vom: 9.1.2024 -
215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger
Vom: 3.1.2024 -
214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan
Vom: 19.12.2023 -
213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw
Vom: 12.12.2023 -
212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña
Vom: 5.12.2023 -
211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano
Vom: 28.11.2023 -
210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II
Vom: 21.11.2023 -
209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich
Vom: 15.11.2023 -
208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy
Vom: 8.11.2023 -
207: Unearthing the Universals in Leadership with Adam Bryant
Vom: 31.10.2023 -
206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte
Vom: 11.10.2023 -
205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan
Vom: 3.10.2023 -
204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell
Vom: 26.9.2023 -
203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy
Vom: 19.9.2023 -
202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel
Vom: 12.9.2023 -
201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin
Vom: 29.8.2023 -
200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman
Vom: 22.8.2023 -
199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer
Vom: 15.8.2023 -
198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen
Vom: 8.8.2023
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
