Inspiring Women In CX

Ein Podcast von Clare Muscutt

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75 Folgen

  1. 'The Human Experience: Whatever Happened to Emotion and Empathy?', with John Sills

    Vom: 8.5.2024
  2. WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?

    Vom: 24.4.2024
  3. 'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams

    Vom: 10.4.2024
  4. ‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport

    Vom: 26.3.2024
  5. ‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja

    Vom: 12.3.2024
  6. ‘Could CX frameworks be killing innovation?’, with Maria McCann

    Vom: 30.1.2024
  7. ‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

    Vom: 16.1.2024
  8. ‘Does the customer experience community really need Women in CX?’, with Ian Golding

    Vom: 2.1.2024
  9. ‘Why CX is failing and what we need to do about it’, with Diane Magers

    Vom: 20.12.2023
  10. ‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

    Vom: 12.12.2023
  11. Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design

    Vom: 16.10.2023
  12. Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX

    Vom: 29.8.2023
  13. Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design

    Vom: 29.8.2023
  14. Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing

    Vom: 15.8.2023
  15. Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics

    Vom: 31.7.2023
  16. Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence

    Vom: 18.7.2023
  17. Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices

    Vom: 6.7.2023
  18. Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B

    Vom: 21.6.2023
  19. Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had

    Vom: 7.6.2023
  20. Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work

    Vom: 17.5.2023

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By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.

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