WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All?

In this episode of the Inspiring Women in CX Talks Trends podcast, Clare Muscutt interviews Jill Donahue, who shares her journey to becoming a leader in the customer experience industry and her role at CallMiner. They discuss the importance of employee resource groups, particularly for women, and the need for male allyship in promoting gender equality. Jill emphasizes the difference between mentorship and sponsorship, highlighting the decline in women’s leadership roles and the impact of the pandemic on women’s careers. The conversation underscores the collective responsibility to advocate for change and support one another in the workplace. In this conversation, Clare Muscutt and Jill Donahue discuss the evolving landscape of women’s leadership, the challenges posed by societal expectations, and the importance of collaboration in driving systemic change. They explore the concept of the ’glass cliff’ that women face after breaking through the glass ceiling, the rise of the ’tradwives’ movement, and the need for women to support each other in leadership roles. The discussion emphasizes the importance of building a more inclusive environment where women can thrive without having to conform to outdated norms.