First Contact: Stories of the Call Center
Ein Podcast von NobelBiz Studios - Mittwochs
58 Folgen
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From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Vom: 12.3.2025 -
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
Vom: 12.2.2025 -
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Vom: 15.1.2025 -
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
Vom: 13.11.2024 -
Empowering Women and Event Success in Lead Generation: Sara Malo
Vom: 16.10.2024 -
Building a Customer-Centric Culture: Annette Franz
Vom: 18.9.2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Vom: 28.8.2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Vom: 24.7.2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Vom: 12.6.2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Vom: 29.5.2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Vom: 24.4.2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Vom: 6.3.2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Vom: 7.2.2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Vom: 1.11.2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Vom: 10.10.2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Vom: 6.9.2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Vom: 9.8.2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Vom: 25.7.2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Vom: 28.6.2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Vom: 29.5.2023
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
