First Contact: Stories of the Call Center

58 Folgen

1. Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims

   Vom: 26.4.2023
2. Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer

   Vom: 27.3.2023
3. Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland

   Vom: 3.2.2023
4. Leading the Change for Women in Tech: Juanita Coley

   Vom: 8.11.2022
5. Building solutions to solve problems within the business ecosystem: Hemanth Gorur

   Vom: 24.10.2022
6. Performance-driven contact centers and data modeling: Kevin Daly

   Vom: 28.9.2022
7. Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen

   Vom: 9.8.2022
8. Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

   Vom: 12.7.2022
9. Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

   Vom: 13.6.2022
10. Digital Transformation and Future of Work for Contact Centers: Jon Arnold

    Vom: 11.5.2022
11. Holistic Call Center Training using Rewards and Recognition: Michael Tamer

    Vom: 19.4.2022
12. Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

    Vom: 23.3.2022
13. Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

    Vom: 16.2.2022
14. Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

    Vom: 18.11.2021
15. Reclaiming Sales through Authentic Persuasion: Jason Cutter

    Vom: 15.10.2021
16. The Future of Workforce Management for Contact Centers: Daryl Gonos

    Vom: 24.9.2021
17. Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

    Vom: 27.8.2021
18. Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

    Vom: 23.7.2021
19. CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

    Vom: 18.6.2021
20. The Contact Center Tech Shift During the Pandemic: Fred Stacey

    Vom: 21.5.2021