Experts of Experience
Ein Podcast von Mission.org - Mittwochs
93 Folgen
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#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Vom: 29.5.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Vom: 22.5.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Vom: 15.5.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Vom: 8.5.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Vom: 1.5.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Vom: 24.4.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Vom: 17.4.2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Vom: 10.4.2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Vom: 3.4.2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Vom: 27.3.2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Vom: 20.3.2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Vom: 13.3.2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Vom: 6.3.2024 -
#19 The Ultimate Guide to Ecommerce CX
Vom: 28.2.2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Vom: 21.2.2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Vom: 14.2.2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Vom: 7.2.2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Vom: 31.1.2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Vom: 24.1.2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Vom: 17.1.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
