Experts of Experience
Ein Podcast von Mission.org - Mittwochs
93 Folgen
-
#52 Why Understanding the Customer Is The Key to Great Experiences
Vom: 16.10.2024 -
#51 Connecting CX to Key Value Metrics
Vom: 9.10.2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Vom: 2.10.2024 -
#49 Why You Need to Be Easy to Do Business With
Vom: 25.9.2024 -
#48 How To Create Great Experiences at Large-Scale Events
Vom: 18.9.2024 -
#47 Instilling a Customer-First Mindset at BILL
Vom: 11.9.2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Vom: 4.9.2024 -
#45 Creating Experiential Moments and Partnerships
Vom: 28.8.2024 -
#44 Implementing AI in Customer Experience
Vom: 21.8.2024 -
#43 Going Beyond Basic Customer Service
Vom: 14.8.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Vom: 7.8.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Vom: 31.7.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Vom: 24.7.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Vom: 17.7.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Vom: 10.7.2024 -
#37 The Need For Speed in Customer Experience
Vom: 3.7.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Vom: 26.6.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Vom: 19.6.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Vom: 12.6.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Vom: 5.6.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
