Experts of Experience
Ein Podcast von Mission.org - Mittwochs
86 Folgen
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#45 Creating Experiential Moments and Partnerships
Vom: 28.8.2024 -
#44 Implementing AI in Customer Experience
Vom: 21.8.2024 -
#43 Going Beyond Basic Customer Service
Vom: 14.8.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Vom: 7.8.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Vom: 31.7.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Vom: 24.7.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Vom: 17.7.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Vom: 10.7.2024 -
#37 The Need For Speed in Customer Experience
Vom: 3.7.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Vom: 26.6.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Vom: 19.6.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Vom: 12.6.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Vom: 5.6.2024 -
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Vom: 29.5.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Vom: 22.5.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Vom: 15.5.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Vom: 8.5.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Vom: 1.5.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Vom: 24.4.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Vom: 17.4.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
