Doing Customer Experience Right with Stacy Sherman
Ein Podcast von Doing CX Right® - Montags
171 Folgen
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31. Is Traditional Selling Dead? Getting New Customers The Right Way
Vom: 20.3.2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Vom: 13.3.2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Vom: 6.3.2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Vom: 28.2.2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Vom: 21.2.2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Vom: 13.2.2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Vom: 4.2.2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Vom: 29.1.2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Vom: 23.1.2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Vom: 16.1.2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Vom: 9.1.2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Vom: 31.12.2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Vom: 25.12.2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Vom: 17.12.2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Vom: 11.12.2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Vom: 4.12.2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Vom: 28.11.2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Vom: 20.11.2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Vom: 13.11.2021 -
12. Delivering Unforgettable Experiences Featuring Ryan Estis
Vom: 7.11.2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
