Doing Customer Experience Right with Stacy Sherman
Ein Podcast von Doing CX Right® - Montags
171 Folgen
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51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Vom: 14.8.2022 -
50. Business and Life Experience Lessons Featuring Mom Eileen
Vom: 7.8.2022 -
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
Vom: 1.8.2022 -
48. Getting More Organized and Productive Through GTD® with David Allen
Vom: 25.7.2022 -
47. Building Trust And Selling From The Heart With Larry Levine
Vom: 15.7.2022 -
46. Transforming Customer Experience Through Mystery Shopping
Vom: 9.7.2022 -
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Vom: 25.6.2022 -
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
Vom: 18.6.2022 -
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Vom: 12.6.2022 -
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Vom: 31.5.2022 -
41. Doing Customer Experience Right Through Content marketing
Vom: 28.5.2022 -
40. Making Your Brand Tattoo-Worthy with Jim Knight
Vom: 25.5.2022 -
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
Vom: 16.5.2022 -
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
Vom: 6.5.2022 -
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
Vom: 29.4.2022 -
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
Vom: 24.4.2022 -
35. Getting To The Next Level Starts With You Featuring Lauren Herring
Vom: 17.4.2022 -
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
Vom: 11.4.2022 -
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader
Vom: 3.4.2022 -
32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Vom: 27.3.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
