Doing Customer Experience Right with Stacy Sherman
Ein Podcast von Doing CX Right® - Montags
171 Folgen
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111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Vom: 13.12.2023 -
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Vom: 4.12.2023 -
109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin
Vom: 27.11.2023 -
108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni
Vom: 20.11.2023 -
107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers
Vom: 13.11.2023 -
106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan
Vom: 7.11.2023 -
105. The Power of Generative AI - Transforming Customer Service with Connor Grennan
Vom: 30.10.2023 -
104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif
Vom: 23.10.2023 -
103. Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler
Vom: 9.10.2023 -
102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff
Vom: 25.9.2023 -
101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom
Vom: 18.9.2023 -
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Vom: 28.8.2023 -
99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni
Vom: 21.8.2023 -
98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins
Vom: 14.8.2023 -
97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso
Vom: 7.8.2023 -
96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova
Vom: 31.7.2023 -
95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw
Vom: 24.7.2023 -
94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier
Vom: 20.7.2023 -
93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop
Vom: 3.7.2023 -
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
Vom: 25.6.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
