Doing Customer Experience Right with Stacy Sherman
Ein Podcast von Doing CX Right® - Montags
171 Folgen
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132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Vom: 20.5.2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Vom: 7.5.2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Vom: 29.4.2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Vom: 22.4.2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Vom: 15.4.2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Vom: 8.4.2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Vom: 1.4.2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Vom: 25.3.2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Vom: 18.3.2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Vom: 11.3.2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Vom: 4.3.2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Vom: 26.2.2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Vom: 19.2.2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Vom: 13.2.2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Vom: 5.2.2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Vom: 29.1.2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Vom: 22.1.2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Vom: 16.1.2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Vom: 8.1.2024 -
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Vom: 18.12.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
