CX Insider - Customer experience leaders sharing insights and ideas for customer service success

128 Folgen

1. Karen Clinkard on employAGILITY and using data to improve CX

   Vom: 3.11.2020
2. Can retailers reconnect with their customers?

   Vom: 27.10.2020
3. The future of retail

   Vom: 21.10.2020
4. Carly Lake on getting results when working remote

   Vom: 18.9.2020
5. Howard Brown on the new retail banking experience

   Vom: 10.8.2020
6. Linking Kids for a better future

   Vom: 29.7.2020
7. CEO Javier Perdices on healthcare digital transformation [Es]

   Vom: 28.7.2020
8. CEO Cinde Dolphin on patient centricity

   Vom: 26.6.2020
9. Richard Hadden on how employee engagement influences your profits

   Vom: 22.6.2020
10. WFH - Alex & Liza on CSR, Sustainability and the new high street

    Vom: 25.5.2020
11. WFH - Stuart Fearn on optimising your branch network during COVID-19

    Vom: 21.5.2020
12. WFH - Charlene Li on Disruptive Leadership

    Vom: 20.4.2020
13. WFH - Staying healthy at home with Jess Rieger

    Vom: 3.4.2020
14. How can retail maintain a good customer experience remotely?

    Vom: 26.3.2020
15. How can the test drive experience be improved?

    Vom: 20.3.2020
16. The placement experience at ACF Technologies

    Vom: 13.3.2020
17. How can telecoms optimise the retail experience?

    Vom: 11.3.2020
18. How can banks tackle large queues?

    Vom: 10.3.2020
19. Retail banking trends with RBR MD Dominic Hirsch

    Vom: 5.3.2020
20. Can gyms & leisure centres improve their CX strategy?

    Vom: 2.3.2020