Customer Support Leaders
Ein Podcast von Charlotte Ward
341 Folgen
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277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
Vom: 6.9.2024 -
From The Archives: 49: Hiring in Support with Alyssa Percell
Vom: 30.8.2024 -
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
Vom: 23.8.2024 -
From The Archives: 47: Hiring in Support with Kristina King
Vom: 16.8.2024 -
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
Vom: 9.8.2024 -
From The Archives: 41: Careers in Support with Matt Dale
Vom: 2.8.2024 -
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Vom: 26.7.2024 -
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
Vom: 19.7.2024 -
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
Vom: 12.7.2024 -
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
Vom: 5.7.2024 -
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
Vom: 28.6.2024 -
From The Archives: 11: Awkward Conversations with Hilary Dudek
Vom: 21.6.2024 -
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Vom: 14.6.2024 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Vom: 7.6.2024 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Vom: 31.5.2024 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Vom: 24.5.2024 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Vom: 17.5.2024 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Vom: 10.5.2024 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Vom: 3.5.2024 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Vom: 27.4.2024
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
